This Refund & Returns Policy applies to all skip bin hire bookings made through Kwik Skips (kwikskips.com.au) and Bonza Bins (bonzabins.com.au), both operated by the Brett Mills Family Trust (ABN 38 678 679 270).
By completing a booking on either website, you agree to the terms set out in this policy.
1. Cancellations & Refunds
We understand that plans can change. Our cancellation policy is as follows:
- Cancellations made more than 24 hours before the scheduled delivery time are eligible for a full refund.
- Cancellations made within 24 hours of the scheduled delivery time will not be eligible for a refund.
- No refund will be issued once the skip bin has been delivered to your property.
To cancel a booking, please contact us as soon as possible by phone or email using the contact details below.
2. Change of Booking Date
If you need to change your delivery date, please contact us at least 24 hours before your scheduled delivery. We will do our best to accommodate date changes subject to availability. Date changes are not guaranteed and may not always be possible.
3. Early Collection
If you would like your skip bin collected earlier than the scheduled pickup date, please contact us and we will arrange collection at the earliest available time. No refund is payable for unused hire days.
4. Extended Hire
If you need to extend your hire period beyond the booked duration, please contact us before the scheduled collection date. Additional hire charges may apply. Extended hire is subject to availability and must be confirmed with our office.
5. Overweight & Prohibited Items
Skip bins that are overloaded or contain prohibited items (as set out in our Terms and Conditions) will not be collected until the issue is resolved. No refund will be issued for hire periods lost due to overloading or the presence of prohibited materials.
Additional charges may apply for overweight loads, mattresses, tyres, and certain other materials. These charges are payable separately and are not subject to this refund policy.
6. Payments
All payments are processed securely through Stripe. Refunds approved under this policy will be returned to the original payment method within 5–10 business days, depending on your financial institution.
7. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation. Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
8. Contact Us
If you have any questions about this policy or would like to request a cancellation, please contact us:
Kwik Skips
Phone: (08) 9528 2272
Email: admin@kwikskips.com.au
Address: 15 Ambrose Street, Rockingham WA 6168
